Do you have an ecommerce and don’t know how to improve the customer experience? Do you know what factors will encourage a customer to return to your online business and buy something else? In this post I want to talk to you about some quick wins that you could use in customer service to improve the user experience in the purchasing process in your online store. Before writing this article, Small Tips I have looked at many contents that are positioned on tips and keys to achieve a better shopping experience and customer service and from all of this I have gotten some ideas that I think could be interesting, if you have an ecommerce.
The most interesting
Thing I have read in these contents and the readers’ comments is that one of the factors that most influences a customer to return to your online store executive email list and buy again is the customer service that has been provided during the purchase process. purchase and post-sale on a website. So, I have decided to create a post focused on quick wins for: the sales process, post-sales and what we could do in those actions . I hope you find it useful. If you want your customers to return to your online store, you should focus your efforts on making them enjoy the purchasing process so that they want to return. To do this, you could take actions such as: Make him feel special, treat him by name .
What do you Small Tips
When you go to a hairdresser to be treated by your name? Create a history with the customer’s preferences. So the next time they return to your online store, you can BO Leads recommend. Some of those preferences; Help and suggest other options . How many times are you going to buy something that you don’t know. And would you like someone to advise you or give you other alternatives? Check that you will be able to meet delivery deadlines.
One of the things that I have read the most in the content that. I have seen is that users protest a lot when they buy a product. And then the online stores do not meet the delivery times they put on the website. It is better that you put in a couple of days more than it will take, than to put in less and then not be able to comply.